FAQ


All Mckenzie Liauatud jewelry sales include a 10 year warranty of restringing necklaces and bracelets.

We are more than happy to exchange an item if there is something wrong with the order or if the product has a defect.

Exchanges can only be done 7 days after delivery, please contact us within 7 days.

For exchanges due to incorrect order, please contact us within 3 days of delivery. 

We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.

We are not responsible for  return shipping charges and the original  shipping charges are non refundable.

Return Process: Once we have received the return and it is approved, your exchange will be shipped out within 7-14 days. 

For special orders please send inquiries to Mckenzie@mckenzieliautaud.com

 

Shipping

Once the order is received, it will ship out within 5 to 7 days (excluding Holidays)

Rush shipping is available.

International orders: Yes, we do ship internationally. ($25.00 charge) We are not responsible for custom, taxes, duties and tariffs. Unfortunately, we have no control over that, it all deals with laws and regulations in your respective country. We are not responsible for lost packages.

Delivery

Depending on the shipping method you choose, your package will take 3 to 7 days within the United States.  (7-21 days International)

You will receive a tracking number sent to your email when your package has shipped.